Client Satisfaction

It won’t only be you who benefits.

By using Knowledgemill in Outlook all team members have access at all times to all the latest and most relevant emails and documents to provide a speedy and full response if a client contacts your company with a question or query or even a complaint. You can prepare for meetings and calls confident in the knowledge that you have the full picture. You can mitigate for colleagues leaving and bring new starters up to date on clients and projects quickly. The combination of all emails and documents ensures enrichment of data and the full picture.

Knowledgemill allows you to overcome the issue of having to call the client back as you cannot get to the latest correspondence fast. In addition the email and documents combination in a single view ensures that you have the full commentary and conversation trail around documents. Often it is clear to see that a document version has been changed or a decision has been documented but difficult to understand the reasons why without the enrichment that email provides.

Ensure access at all times to all emails and documents to provide a speedy and full client response. Prepare for meetings confident in the knowledge that you have the full picture.

Mitigate for colleagues

Mitigate for colleagues leaving and bring new starters up to date on clients and projects quickly.

Combination of emails

Combination of all emails and documents ensures enrichment of data and the full picture.

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