Legal Services

Knowledgemill is changing the way Legal organisations manage emails by allowing them to search through millions of automatically indexed filed emails in seconds, reducing risk and ensuring compliance, whilst benefiting from increased productivity and greater collaboration using our AI-powered platform.

Knowledgemill is changing the way Legal organisations manage emails by allowing them to search through millions of automatically indexed filed emails in seconds, reducing risk and ensuring compliance, whilst benefiting from increased productivity and greater collaboration using our AI-powered platform.

Legal Organisations send and receive thousands of emails each day with their clients and colleagues around the world. Email is a critical business process and, therefore, its management is a high priority for a business’s operational management. Over the years, legal organisations have accumulated gigabytes of email and associated attachments every day with the volume doubling every year. This can lead to email administration overload which can cause your organisation to experience the following:

Low Productivity
 How often have you suffered from searching for specific important Client Matter in an avalanche of information? Does your staff experience large periods of wasted time searching and retrieving time crucial emails and documents.
Poor Client Service
Silos of inaccessible emails held in each user’s Outlook mailbox cause time to be wasted searching and retrieving emails and documents. Are you even ever 100% sure you have found all relevant emails and information specific to individual Client Matter?
Increased Risk
Has work ever been executed on inaccurate information? Scattered and unstructured email data increases chances of using out-of-date information, the impact of which can be unlimited.
Poor Staff Morale
Are your members of staff receiving a significant number of emails a day? Do they have all relevant information at their fingertips. Are they being unnecessarily cc’d into emails? Inefficient email administration can lead to members of your team with unduly increasing stress levels.
Spiralling Costs
Have you experienced poor Collaboration  where client files have not been updated in real time, leading to case file delays and rework. Poor email management can easily be costly to your organisation due to the high volume of emails to be managed in an unstructured manner.

Discover Knowledgemill Email Filer 

Our clients ranging from small start-up legal practices to multi-partner, multi-site firms relax knowing that they will never miss an email again. Knowledgemill Email Filer automatically stores a copy of every single email into one central set of shareable folders ensuring you can find stored emails in seconds. Knowledgemill provides an intelligent AI email management system that works seamlessly as part of Microsoft Outlook from your desktop, mobile or 365 web browser whilst reducing your email management burden by up to 80%.

Improve Project Deliverability

With Knowledgemill Email Filer™ will ensure your organisation has the most up-to-date client/matter related information anywhere, on any device and at all times. Emails are filed in shared client/matter folders that are visible for the whole team, improving collaboration and communication. Knowledgemill Email Filer will automatically Index and categorise emails in customised folders. This feature resolves email access issues when team members are unreachable, which can cause unnecessary delays to important case deadlines.

Support and Improve Collaboration

Knowledgemill Email Filer™ allows every member of the team to work seamlessly across devices, locations and teams – letting you share the most up to date communications and documents securely. Every member of the team can resolve issues and make informed decisions- without having to move the underlying file or change the infrastructure. Knowledgemill is available on IOS, Android and MS Windows.

Increase Productivity

An enormous amount of time is wasted searching and retrieving emails and documents. Having a well organised central email and document storage system that is up-to-date in real-time and allows staff to cut through the deluge of emails and documents in seconds can make a huge economic impact to operational efficiency and case deadlines. Knowledgemill Email Filer will minimize or eliminate administration burden and reduce staff filing and searching time by up to 2 hours a day, automatically filing up to 80% of emails.

Save Time

Relax, knowing you have fast and easy access to all your organisation’s case emails and documents. 80% of your organisation’s email correspondence Is automatically filed centrally and indexed in real-time. Our users typically save up to 2 hours a day as they experience a complete central set of business emails which are easy to search, find and retrieve in seconds. What will you do with the extra time?

Reduce Storage Costs

Knowledgemill Email Filer ensures all emails are compressed and stored only once, regardless of how many staff receive the email. Our Clients typically experience a reduction in their email storage requirements by 15 times as Knowledgemills unique algorithms allow more email correspondence to be available to users on-line. E.g. 45 Terra-bytes of emails become 3 Terra-bytes. This also reduces the need to archive emails. Whether your storage is on-prem or in the Cloud your organisation will experience a reduction in storage requirements and support team demand with Knowledgemill Email Filer.

Improve Client Service

Silos of inaccessible emails held in each user’s mailbox make it almost impossible to establish the full picture, particularly if there is a high number of staff movement e.g. leavers or project transfers. Having one central set of real-time, up-to-date information supporting all business activities can significantly improve client communications and responsiveness by giving a single view of all customer-related emails and documents. Knowledgemill Email Filer provides a single central repository of information that is up-to-date in real-time, is easily searched and accessed by staff allowing customer queries to be answered in real-time.

Fully Integrates with Existing Systems

Knowledgemill Email Filer perfectly Integrates with existing systems of your choice and project information software. This means no unnecessary complications as the open architecture allows easy integration with other systems using simple web services. The Knowledgemill expert team are on hand 24/7 to support your organisation whether you are On-Premise or Cloud (AWS, Azure or Private Cloud).

Reduce Risk and Ensure Compliance

Knowledgemill Email Filer’s organisational view ensures a complete central set of business emails which are easy to search, find and retrieve in seconds. Knowledgemills powerful unique algorithms ensures emails are automatically filed centrally in a structured and secure way and organised in the way the business needs, – e.g. Project, supplier files etc. supporting compliance, audit, legal and data protection including GDPR.

  • Accessed by staff without leaving MS Outlook
  • Up-to-date in real-time (AI auto filing)
  • Supports Customer Service, Compliance and Audit
  • Emails remain in business files after staff leave
Decreased Cost of Audit and Compliance

Recent corporate scandals have triggered a new wave of legislation aimed at increasing the transparency of business practices. Knowledgemill will decrease the cost of audit and compliance by simplifying and streamlining the entire process. Knowledgemill Email Filer provides a completely transparent online record of business, customer and supplier information processed via email, ensures corporate compliance of data protection rules and GDPR.

Easy Deployment

Knowledgemill Email Filer is easy to set up, configure and use with no downtime or disruption to your organisation. No operational changes are required because Knowledgemill Email Filer becomes part of Outlook (an Outlook add-in) and a simple extension to Outlook makes it Intuitive and easy to learn. Training is available and 24/7 online and phone support ensure your organisation is always fully supported.

Available on all Devices

Knowledgemill Email Filer works with IOS, Android and MS Windows on any device, allowing you to file whether in the office or on the move. This feature is particularly useful for those in the construction industry who are often located at project sites or meeting clients externally.

“With its introduction of KnowledgeMill, RPA has automated the management case-related emails from cradle to grave, complying with regulatory and client requirements for data retention.”

Mr Smith (Head of Operations CMS Consulting)

Case Studies

Discover where Knowledgemill Email Filer has made a difference in Legal Organisations across the world.

As a law firm, CMS RPA sends and receives thousands of emails each day with their clients and colleagues around the world. Email is a critical business process and, therefore, its management is a high priority for the firm’s IT team. Over the years, the firm has accumulated gigabytes of email and associated attachments every day with the volume doubling every year.

Read CMS Case Study »

Lewis Silkin work with a range of businesses from global organisations through to cutting edge start-ups and manage their legal needs through the full life-cycle of the business from start-up to full market listing. Lawyers were struggling with the sheer volume of emails in their inbox each day and attempts to ensure that they were filed in the right place in real time were proving ineffective.

Read Lewis Silken Case Study »

ASL have teams of professionals working across multiple clients, who need to collaborate and share information. Often, one director can be working on a number of projects and with different loss adjusters on each project. Collaboration and sharing of emails and documents was beginning to become difficult.

Read ASL Case Study »

 If we can save your company at least an extra hour every day, wouldn’t you like to spend five minutes learning how? For more information about Knowledgemill or to arrange your free trial, please enter your details on the form below.

 

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