It is widely acknowledged that email is now a critical communication tool for all manner of organisations. Exacerbated by the global pandemic, necessitating remote and hybrid working for staff, there is a real challenge to help users and the organisation manage their email correspondence. The majority of business emails contain critical information for the organisation and require handling with speed and precision to deliver a timely and coherent customer-centric experience.
The need for business critical emails to be stored centrally is key. By using automation (‘Zero click’ filing) combined with machine learning, a business can guarantee that emails are stored centrally and that they have been filed in the right client or project file/workspace. It allows customer queries to be answered immediately by any member of staff because the customer file is always up-to-date.
One of the major concerns I encounter when talking to organisations is the fear that Zero click filing results in emails being filed in the wrong place or that staff fear loss of control. The opposite is of course true, by combining automation with machine learning, staff remain in control but automation removes most of the burden of email administration for the user and saves considerable time previously wasted in filing and searching for business critical emails. Combined with a data retention policy, it reduces compliance, audit and data regulation risk for the organisation and promotes a consistent customer-centric model.
At Knowledgemill we can provide an intelligent machine learning email filing system that works seamlessly as part of Microsoft Outlook (Office 365 or Exchange) and integrates with the document management system of your choice or the native Knowledgemill DMS. It also provides a full filing capability for iPhones, iPads and Android phones, which is essential for today’s remote and hybrid working patterns.
At Knowledgemill we have been working with many organisations to solve their operational email management problems, Legal firms, construction firms, accounting firms or professional services organisations. Please click on the link www.knowledgemill.com to find out more. I would be pleased to demonstrate/discuss how Knowledgemill can help your business, explain the system in more detail and show how Knowledgemill could help your organisation.
Kevin has been successfully delivering technology solutions to companies for over 30 years both on the buying and selling side of a number of blue chip organisations, e.g. with Deloitte or as a CIO/COO.
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To create and maintain this central database of emails we use an email management tool called Knowledgemill Mail Manager, this can be plugged into my Outlook (and any document management system) or is available on a mobile device. It means I am copied in on less emails as they are always available centrally and I can find any information stored in an email very quickly and easily, regardless of the age of the email.
The Knowledgemill Email Manager balances automation and machine learning for maximum business benefit. Up to 80% of emails are automatically filed and user control in maintained through the use of machine learning all while removing the burden of email filing from the user.