Knowledgemill, Author at Knowledgemill

Email Management for Local Government: A Critical Factor in Compliant Citizen Service

Email has become a go-to method of communication for individuals, businesses and local government bodies. For local councils and other public sector organisations in the UK and abroad, email is more than just a tool to keep in touch with citizens; it’s an essential part of governance, citizen service, and legal compliance.

However, as much as email is a convenience, managing it can be a real challenge. If emails aren’t handled properly, the consequences can go beyond just missing an important request. Non-compliance, mishandled information, and even a lack of transparency can have significant repercussions, especially in the context of public sector obligations. Let’s explore why good email management isn’t just a “nice to have” for local government—it’s a must-have.

Serving citizens: Responsiveness is key

One of the most important things a local government body can do is to serve its citizens. Emails are often the quickest, most direct way for residents to communicate with their local council. Whether it’s reporting an issue, seeking advice, or making a formal request, citizens expect their local authority to respond promptly and effectively. A well-organised email system ensures that no inquiry gets lost in the inbox abyss.

If an email is flagged, prioritised, and addressed promptly, it shows the council’s commitment to public service and accountability. Proper email management is integral to ensuring that citizens’ concerns are dealt with swiftly and efficiently.

Compliance: Why it’s not just a paper trail, but an email trail

Local government bodies have strict obligations to comply with various legal frameworks, from data protection regulations (like GDPR) to the Freedom of Information Act (FOI). When citizens submit requests or make complaints, their correspondence might contain sensitive personal information or a request for public records. Without a proper email management system, tracking, storing, and responding to these requests can be like searching for a needle in a haystack.

Proper email management ensures that records are kept in accordance with the law, especially when it comes to FOI requests. Local authorities are required to maintain an auditable trail of communication for transparency purposes, and emails are often central to this. By ensuring that emails are organised, flagged, and archived appropriately, councils can protect themselves from the risk of non-compliance and safeguard citizen trust.

Transparency & accountability: The need for a clear, accessible record

Public sector transparency isn’t just a buzzword—it’s a cornerstone of democracy. Citizens have a right to know how decisions are made, what information has been shared, and how their local government is responding to their needs. This includes having clear, accessible records of communication, and email is a vital part of that record.

Imagine a situation where a resident requests information about a planning application, but the email trail is disorganised, or worse, non-existent. This lack of a clear audit trail not only creates frustration but could also lead to legal challenges. Having a comprehensive email management system ensures that every email is appropriately logged and retrievable, making it much easier to demonstrate how decisions were made and how services are being delivered.

The fine balance: Security vs. accessibility

While email management is about creating an accessible record, it’s also crucial to ensure that the right security protocols are in place to protect sensitive information. Local government bodies are privy to a wealth of data, from personal details to confidential discussions. Without proper email management, the risk of data breaches increases.

It’s a delicate balancing act—making sure that emails are both secure and easy to retrieve when needed and by the right people. Implementing proper email filtering, archiving, and encryption systems can help mitigate this risk, providing secure access while maintaining the integrity of data.

Streamlining internal communication

Another often-overlooked benefit of email management is the positive impact it can have on internal communications. Local councils rely on collaboration between departments, and ensuring emails are organised can make teamwork far more effective. From sending meeting agendas to sharing updates about ongoing projects, the smoother the email system, the more efficient the internal processes become. An effective system allows team members to easily access important emails, reducing time spent searching for information and increasing overall productivity.

A step towards digital transformation

As local government bodies continue to modernise, email management is an important part of the wider digital transformation journey. Adopting modern solutions such as cloud-based email systems or automated tools for sorting and flagging emails can make life much easier for busy government employees. This is especially true as the volume of correspondence increases and the need for digital solutions becomes more pressing.

More than just email, it’s about service

At its core, email management for local government bodies is about providing better service to citizens, ensuring compliance with legal frameworks, maintaining transparency, and being accountable. It’s easy to overlook this vital part of government operations, but when things go wrong—whether it’s a missed email or a broken FOI request—the impact can be far-reaching.

So, while email management might not sound as exciting as other government initiatives, its importance can’t be overstated. Whether you’re in the process of setting up systems or reassessing your current practices, remember that a little investment in email organisation can go a long way in enhancing public trust, ensuring compliance, and delivering excellent service to citizens.

After all, a well-organised inbox could be the difference between efficient government and chaotic administration. And who wouldn’t want to avoid that?

Start by reaching out to Knowledgemill for a demo of Mail Manager today

Reducing Email Volumes in Your Organisation: A Smart Strategy for Efficiency and Compliance

Email is essential for communication, but it can also quickly become overwhelming. Excessive emails can lead to inbox clutter, productivity loss, and even compliance risks. So, how can organisations reduce email volumes without compromising on the important task of staying compliant? Let’s explore why this approach matters and the benefits it brings!

5 Reasons Why Reducing Email Volumes Matters

1. Boosts Productivity

A cluttered inbox can be a major distraction. By reducing unnecessary emails, employees can focus on critical tasks, leading to better time management and increased productivity.

2. Improves Communication Quality

Fewer emails mean more thoughtful, concise messages. Teams can prioritize meaningful communication, fostering clearer and more efficient conversations.

3. Enhances Compliance & Security

Reducing email volumes can help ensure that sensitive information is shared in a controlled and secure manner. Fewer emails reduce the risk of non-compliance and protect your organisation from data breaches or miscommunication.

4. Reduces Information Overload

Too many emails can lead to missed messages or overlooked tasks. By curating email flows, employees can easily find and act on important content.

5. Encourages Better Collaboration

Less frequent, more streamlined communication can make collaborative efforts more organised and impactful, ensuring that emails don’t become a substitute for more effective collaboration tools.

How can this all be achieved?

All of this can be achieved by utilising an advanced email management tool like Knowledgemill Mail Manager. Knowledgemill will automatically file as much as 80% of your company email, including all important documents and other attachments. It uses AI to learn from previous filing behaviour to improve performance and utilises a powerful algorithm to remove duplicates and ensure that each email is only stored once. Our technology typically reduces email storage by 85% – giving customers the reduction in email volume they so desperately need.

By using Knowledgemill Mail Manager to keep email volumes in check you will foster a culture of mindful communication, boost efficiency, reduce risk, and improve compliance. And all while maintaining a smooth and effective workflow from within Microsoft Outlook.

Let’s clean up those inboxes and make email work for us, not the other way around!

Start by reaching out to Knowledgemill for a demo of Mail Manager today

Managing Email Data for Risk and Compliance Management – Your Strategic Advantage

Email has become an essential part of communication. From simple inquiries to critical decisions, emails serve as the backbone of daily operations for organizations worldwide. However, while emails help facilitate smooth workflow, they also carry a significant responsibility—ensuring that your organization complies with regulatory standards, protects sensitive information, and mitigates risks. Properly managing email data through email archiving and account access control is not just a necessity; it’s a strategic advantage for organizations focused on risk and compliance management.

Why Managing Email Data is Crucial for Risk and Compliance

1. Regulatory Compliance Made Simple

Every industry is governed by a range of regulations that require companies to retain and protect certain information. Whether it’s healthcare, finance or education, non-compliance can result in hefty fines, reputational damage, and even legal consequences. Email archiving ensures that all emails are properly stored, easily retrievable, and protected from unauthorized access. By keeping email data in compliance with industry standards, organizations are well-equipped to meet the stringent requirements without the risk of overlooking important communications or incurring penalties.

2. Data Security at Its Best

One of the most significant challenges businesses face is safeguarding sensitive information. Emails can contain valuable intellectual property, personal data, financial records, and more. If mishandled or lost, it could have devastating effects on an organization’s operations and reputation. By adopting an email archiving solution, businesses ensure that emails are securely stored in an encrypted format, making them less vulnerable to breaches or data loss. Moreover, restricting access to archived emails to only authorized personnel provides an additional layer of protection, ensuring that sensitive information remains confidential.

3. Risk Mitigation with Easy Retrieval

Imagine a scenario where your organization faces an audit, a legal dispute, or an investigation. Without proper email management in place, locating the relevant email data might take weeks or even months. In contrast, with an efficient email archiving system, emails can be quickly retrieved, preserving the integrity of your organization during times of scrutiny. Fast retrieval of emails not only helps in responding promptly to audits or investigations but also limits the exposure to unnecessary risks such as legal penalties or fines due to non-compliance with data retention laws.

4. Streamlining Internal Investigations and Monitoring

Effective risk and compliance management involves having the ability to monitor employee communications, track any potential misconduct, and prevent internal threats. Archiving emails allows organizations to proactively track communication patterns and behaviour that may indicate risks such as fraud, harassment, or insider trading. With secure, centralized access to email data, administrators can easily monitor and take corrective actions before small issues escalate into major problems. This proactive approach supports a healthy corporate culture while also protecting the organization’s assets and reputation.

5. A Foundation for Business Continuity

Business continuity planning is vital to ensure that your organization remains functional during and after disruptions. Whether it’s due to a cyberattack, natural disaster, or hardware failure, losing access to critical data, including emails, could derail business operations. Email archiving plays a pivotal role in protecting email data against accidental deletion or data corruption, ensuring that communication can continue seamlessly even in the face of unforeseen circumstances. This level of preparedness strengthens the company’s resilience, ultimately safeguarding both staff and business.

Benefits Beyond Compliance

While the primary goal of managing email data is to stay compliant and reduce risk, the benefits extend far beyond that. A well-structured email management system enhances productivity by allowing employees to easily locate past communications, improving collaboration and decision-making. It also promotes a culture of responsibility, as employees understand the importance of keeping communication in line with company policies and compliance standards.

Moreover, adopting a sophisticated email management strategy positions your company as a forward-thinking organization—one that prioritizes data security, transparency, and accountability. In an age where data privacy is a growing concern, customers and partners are more likely to trust and engage with businesses that take proactive steps to safeguard their information.

A Smart Investment for the Future

The importance of managing email data for risk and compliance management cannot be overstated. Email archiving and account access control are not just tools; they are foundational pillars that support the integrity, security, and sustainability of any organization. By embracing effective email management practices, businesses can avoid regulatory pitfalls, enhance security, streamline operations, and protect their reputation.

So, if you haven’t yet embraced email data management, now is the perfect time to invest in the right tools and systems. By doing so, you’re not only ensuring compliance but also securing the future of your organization—because a company that manages its email data well is a company that is ready for success!

Ready to enhance your risk and compliance management?

Start by reaching out to Knowledgemill for a demo of Mail Manager today—your organization, your staff, and your future will thank you!

Why Email Management Should Be at the Heart of Green IT Strategy

With the conclusion of COP29 a key focus in recent news, businesses will be reminded to step up and do whatever they can to meet the climate challenge.

The importance of being green

Green practices have a significant impact on a company’s environmental footprint, primarily by reducing energy consumption, lowering greenhouse gas emissions, and promoting sustainability throughout its operations. This impacts companies on the compliance and regulatory side as well as their reputation to customers and shareholders.

Regulatory Compliance: Many regions now require companies to reduce their carbon emissions and adopt more sustainable practices. Green IT practices help companies comply with these regulations and avoid fines.
Enhanced Reputation: Companies that adopt Green IT can build a reputation as environmentally conscious and socially responsible, which can boost brand value and attract eco-conscious customers and investors.

Identifying overlooked opportunities for Green IT

Obvious practices such as energy use, offices and staff travelling practices will have an impact, but businesses could and should be doing much more.

Large scale data access and storage is often considered important for driving efficiency but is also a key area where companies could significantly improve their green credentials.

Company email accounts and their associated storage offer a huge opportunity for Green IT strategy gains. The energy consumption of company email depends on several factors, including the size and volume of the emails sent, the number of users, the type of email service used, and the infrastructure supporting the service (like data centres, servers, etc.).

What impact does email have on energy use?

The energy used by an individual account or company can vary greatly depending on how many emails are exchanged. A typical employee sends and receives about 100-200 emails per day. If a company has 100 employees, that could mean 10,000 to 20,000 emails per day. This would translate into tens to hundreds of kilowatt-hours per month, depending on the size and type of emails.

For a small company (e.g., 50 employees), with average email volume and without heavy attachments, email might consume around 10-30 kWh per month.
For larger organizations, especially those with a high volume of communication and larger files, the energy use could rise significantly, ranging from hundreds to thousands of kilowatt-hours monthly.

Most companies use cloud-based email services like Gmail, Microsoft 365, or their own hosted email systems, which depend on large data centres for storage and processing. Data centres consume vast amounts of energy due to cooling systems and servers running 24/7. Cloud services generally make use of energy-efficient practices and renewable energy, but the overall energy consumption is still significant.

How does Knowledgemill help?

Knowledgemill Mail Manager significantly reduces an organisation’s storage requirement. Powerful algorithms remove duplicates of each and every email ensuring that that each email is securely stored once only. This means that users typically experience a 93% reduction in cloud storage needs and a whopping 85% decrease in costs.

Historic email data can also be migrated from its current location (e.g. Public Folders, Outlook folders, .pst files, etc.) to a central database of choice (e.g. SharePoint, Content Server, File Server, your existing document management system, etc.). Knowledgmill’s automated process will de-duplicate, index and compress historic email data, storing only 1TB for every 15TB of data.

Knowledgemill Mail Manager dramatically reduces the use of cloud or on prem data storage and in doing so, makes your organisation greener.

Conclusion

By embracing Greent IT solutions like Knowledgemill Mail Manager, businesses not only reduce their environmental impact but also gain a competitive edge in an increasingly sustainability-conscious market. Additionally, they contribute meaningfully to global efforts to combat climate change, aligning with international agreements that follow COP29’s outcomes.

Please contact us or request a demo if you would like to learn how Knowledgemill could help reduce your email footprint and transition towards greener company practices.

Knowledgemill and future trends

Every conversation I have and every meeting I attend of late is dominated by ChatGPT and generative AI but the challenges for IT leaders remain the same – How do I embrace the latest technology trends to the benefit of my organisation with a limited amount of time, people, and money?

There are several exciting technology trends that may benefit your organisation, including:

Democratized generative AI – ChatGPT is being talked about most widely, although Microsoft CoPilot is seeing strong demand.
AI Trust, Risk, and Security management
Continuous threat exposure management
Industry Cloud Platform
AI-Augmented development
Intelligent Applications

These trends may seem to emerge suddenly, but for someone like me, having been in the technology industry for a great number of years, I can see that they are a natural progression and extension of previous technology capabilities.

As IT professionals, whilst we try to work out which of these technologies will help our own organisation, we still need to keep the lights on and process the company’s business transactions while keeping IT costs within an acceptable percentage of revenue, and as such cost control will always be a key constraint.

Personally, the area I find most exciting is the use of natural language (NL) as a user interface. Clearly, there are advantages and disadvantages to using a natural language interface, but, in my mind, the benefits far outweigh the disadvantages. At last, users can use machines (computers) in their own language and in the way they want to work.

Natural language is a powerful tool for customer service, as it reduces the need for human agents, speeds up the resolution of queries, and can be easily integrated into existing systems. However, natural language also has some drawbacks, such as the possibility of misunderstanding, increased typing effort, or lack of contextual awareness and consistency.

I believe the drawbacks are negligible compared to the benefits of a proper implementation. If you use your own organisation’s data sets instead of public ones and if you train your staff well on how to provide context to their searches, the results are extremely good.

We have been experimenting with this technology for some time and, if the 80:20 rule is applied (use the human brain for 20% of the time and automate the 80%) and your own business data sources are used to train the NL model the results are amazing.

At Knowledgemill we have helped clients including legal firms, construction, accounting, government, and professional services to streamline their email workflows and improve their productivity. Our solutions are tailored to the specific needs and challenges of each sector, and we have a proven track record of delivering high-quality results.

We would be pleased to demonstrate/discuss how Knowledgemill works with your existing systems and how it could help your organisation. Go to www.knowledgemill.com to find out more.

The demand for Knowledgemill technology is growing rapidly

Knowledgemill is pleased to announce the addition of new Clients to the world of automated email archiving. Over the last quarter, we have seen an additional 5,000+ users added to our customer base to support Open Government** requirements, with tens of thousands in the pipeline.

Open Government is a key priority for many public sector organisations, and Knowledgemill helps them tackle the complex issue of managing and accessing their email data. Our solution enables them to meet GDPR, regulation, data retention, legal, and compliance requirements, as well as to collaborate and share information effectively.

This is one of Knowledgemill’s focus areas, solving the email data challenge required to support an Open framework. In essence, how to get control of your email data. It is often quite hard to decide what your organisation needs. The organisation’s Information Security / Retention Policy is a great place to start. It should give clarity about the different types of data assets an organisation processes/stores as well as their security and access requirements.

At Knowledgemill we can help by:

Creating a single, unique copy of each business email in a central repository.
Identifying and capturing only those emails required to be kept for the business.
Using AI technology to automate the process of creating a central copy of business emails (with attachments) and removing the requirement for error-prone manual filing.
Providing a fast and accurate search/filter capability that allows users, Compliance, and Legal to find the information they need in seconds.

“The Organisation for Economic Cooperation and Development (OECD) considers that a government or a state can be considered ‘Open’ when its data, actions, decisions, and processes are transparent, accountable, participatory, and consistently demonstrate integrity. This openness must apply to all levels and sectors”.

If you would like to join our growing customer base, go to www.knowledgemill.com to find out more. We would be pleased to demonstrate/discuss how Knowledgemill works with your existing systems and how it could help your organisation.

Knowledgemill an OpenText Solex Partner

Knowledgemill are delighted to announce a partnership agreement with OpenText to provide our email archiving capability to OpenText customers for Content Server, Documentum, Core Content, InfoArchive and Extended ECM. 4,600 user licences have already been added as part of this relationship with more than 10,000+ already in the pipeline.

Knowledgemill have joined the OpenText Solution Extension (SolEx) Program that extends OpenText product capabilities by leveraging Knowledgemill’s technology to the benefit of OpenText customers. As part of the SolEx program Knowledgemill is sold and supported by OpenText. The combination of OpenText and Knowledgemill products create complete solutions that meet even the most demanding customer needs.

The problems Knowledgemill solves:

Information locked away in staff inboxes – Every business email is copied to a single OpenText database.
Time wasted searching for emails & attachments – One single content search for emails and attachments
Risk of missing or losing critical information – 100% confidence every business email has been filed in OpenText.
Unable to quickly establish the full & current position – Emails are filed in real-time.
Staff overwhelmed by email administration – An automatic server-side process.
Non business critical emails increase costs – Only business-related emails are captured.

Why Knowledgemill email archiving?

Identifies and captures only the emails that are required to be kept.
Is a server-side process which automatically replicates mailboxes into OpenText, enabling full search-and-discovery processes (via OpenText).
Adopts a rules-based approach (e. archiving can be configured to start immediately, when an email reaches a certain age and/or to archive specific email folders only).
Includes an auto-deletion capability against mailboxes.
Is compatible with Exchange on premise and Office 365.
Can be installed on premise, hybrid or cloud.

To find out more go to www.knowledgemill.com

We would be pleased to demonstrate/discuss how Knowledgemill works with your existing systems
and how it could help your organisation.

Open Government Mail Management and Data Privacy

“The Organisation for Economic Cooperation and Development (OECD) considers that a government or a state can be considered ‘Open’ when its data, its actions, decisions and processes are transparent, accountable, participatory, and consistently demonstrate integrity. This openness must apply to all levels and sectors”.

There is no doubt that ‘Open Government’ is a hot topic right now, but what does it really mean in practice? What do governments need to be doing in the areas of transparency, participation and accountability to qualify as ‘Open’? What are the uses of new communications technologies which can really advance openness as opposed to merely perpetuating existing bureaucratic practices in a digital environment? It is a complex issue with many aspects to consider.

There is increasing interest in how technology can support critical email data being made available in support of the Open Government, a challenge all European governments are having to deal with while trying to balance security and data protection requirements.

Our focus at Knowledgemill is solving the email data challenge required to support an Open framework. In essence, how to get control of your email data. It is often quite hard to decide what your organisation needs. The organisation’s Information Security/Retention Policy is a great place to start. It should give clarity about the different types of data assets an organisation processes/stores as well as their security and access requirements.

It is a complex challenge deciding what data and information needs to be made available to allow each government department/ministry to do its job and meet GDPR, regulation, data retention, legal and compliance requirements and so on. Departments with a good Information security policy will have the requirements covered, but may be let down by technology, operational or manual processes.

It is disconcerting how much email data is still scattered across multiple mailboxes and other systems. It makes it much harder to search and find information and work out the business critical from the personal. The chances of using out-of-date or incorrect / inappropriate personal information are increased – the impact of which could be disastrous. There is a large amount of unnecessary manual processing still applied to emails, affording significant organisational risk.

We are currently working with a number of European governments and ministries to help them solve the Open Data challenge for emails (and documents) for their historic data and the large volumes of daily email correspondence.

At Knowledgemill we can help by:

Getting your email data under control, ensuring there is one unique, central copy of business emails.
Identifying and capturing only those emails required to be kept for the business.
Using AI technology to automate the process of creating a central copy of business emails (with attachments) and removing the requirement for error-prone manual filing.
Using a fast and accurate search / filter capability which allows users, Compliance and Legal to find the full set of information they are looking for in seconds.

Knowledgemill simplifies searching for emails, attachments and documents across your entire organisation by securely storing all data into one central database. You can relax in the knowledge that you will never lose an email or document again, saving valuable time with instant access to all important and relevant data at the click of a button anywhere and at any time.

Go to www.knowledgemill.com to find out more. We would be pleased to demonstrate/discuss how Knowledgemill works with your existing systems and how it could help your organisation.

Open Government Mail Management and Data Privacy

Combining Knowledgemill Mail Manager with OpenText’s Extended ECM for complete document and email management

The amount of information stored by businesses is growing exponentially and it is becoming increasingly difficult to bring under control. In particular, the explosion of email puts pressure on IT, end users, legal and security departments.

For document management control, OpenText’s Extended Enterprise Content Management suite (Extended ECM) bridges information silos, improves processes, reduces risk and strengthens governance.

Adding Knowledgemill Mail Manager to Extended ECM suite will guarantee all business emails are captured and stored alongside documents in the business workspace gaining full control of your data. Processes are improved by bridging email and document content silos. By securely storing all data into one central database and using AI technology, the complex process of filing emails is automated and searching (emails / attachments / documents) across your entire organisation is simplified.

Unlocking the critical information in email content drives insights, efficiencies, automation and governance. Business workspaces are provided with a complete set of email correspondence and documents which can be made available to all of the business systems (e.g. Salesforce, SAP, Oracle, Microsoft Dynamics, Microsoft Office, etc.) in support of every business department (Sales, Finance, Customer Support, Operations, and so on.)

Knowledgemill Mail Manager with OpenText’s Extended ECM will:

Provide comprehensive ECM services
Tie processes and information together in business workspaces, including:
- Business content from Extended ECM
- Business data from business applications
Deeply connect data, relations, and roles
Ensure all metadata is automatically applied, adding context
Seamlessly integrate with your business systems

The IT department can reduce costs by more efficiently managing and storing email messages with their attachments. Users see the potential of greater productivity and collaboration with email management. Ultimately though it’s the legal and security departments that have the biggest incentive. More than any other group, the legal and security departments are responsible for reducing the risk and cost that mismanaged email represents for the business. With Knowledgemill Mail Manager, you can relax in the knowledge that you will never lose an email or document again, saving valuable time with instant access to all important and relevant data at the click of a button, anywhere and at any time.

Knowledgemill Mail Manager

Knowledgemill are an OpenText Solution Extension (SolEx) partner. The OpenText SolEx Program extends OpenText product capabilities by leveraging partner technologies. Sold and supported by OpenText, these combined products create complete solutions that meet even the most demanding customer needs.

At Knowledgemill we have been working with many organisations to solve their operational email management problems. Legal firms, construction firms, accounting firms, governments, or professional services organisations. Click on the link www.knowledgemill.com to find out more. We would be pleased to demonstrate/discuss how Knowledgemill works with your existing systems and how it could help your organisation.

Knowledgemill Email Archiving solution for OpenText Content Server, Info Archive, Documentum and Core Content

We have recently seen strong demand for a rules-based email archiving solution from some European governments. The demand we have seen has, in large part, how to comply with the Open Government Data regulation requirement? Specifically, identifying and capturing only those emails that need to be kept in an environment where there are increased volumes of messages being processed everyday by 1000s of staff. Poorly managed email represents a significant risk and potential liability, substantial costs and risks correlate directly to the volume of content retained. The issue, however, is no longer about curbing the cost of storing email, but is in minimizing the risk associated with keeping it.

The unchecked growth of electronically stored email information is clearly unsustainable and, as more information is being generated, the greater the cost and risk incurred during the litigation and other e-discovery processes (e.g. Freedom of Information requests). Companies must resolve two fundamental email challenges: 1) Automate and safeguard the disposal of unimportant and low-value email; 2) Capture and retain business-value and intended email records.

The Knowledge mill Email Archiving solution can resolve all these business and regulatory issues. The solution:

is designed to assist organizations identify and capture only the emails that are required to be kept.
is a server-side process which automatically replicates mailboxes into OpenText Content Server, Info Archive, Documentum or Core Content, enabling full search and discovery.
adopts a rules-based approach (i.e. archiving can be configured to start immediately, when an email reaches a certain age and/or archive specific email folders only).
includes an auto-deletion capability against mailboxes.
is compatible with on-premise Exchange and Office 365.
integrates with Active Directory or 365 authentication.
can be installed as an on-premises, hybrid or cloud solution.

At https://www.knowledgemill.com/ we have been working with many organisations – in sectors including Legal, Construction, Accounting, Government and Professional Services – to solve their operational email management problems.

Click on the link https://www.knowledgemill.com to find out more. We would be pleased to discuss / demonstrate how Knowledgemill works with your existing systems and how it could help you.